Step 4 - Live Agent Takeover
The Live Agent Takeover feature is a valuable addition to your AI chatbot as it integrates AI with human support, transforming it into an all-in-one customer support platform. This ensures that your end users can experience a personal touch when they need support from a human.
The Live Agent Takeover option is only available on the Premium and Ultra plans.
How to turn on the Live Agent Takeover
To turn on the live agent, select the AI chatbot and click Live Agent Takeover on the left sidebar of your dashboard.
Toggle the feature on.
For more details on how to customize your live agent takeover, read Customizing your Live Agent Takeover.
Next steps: Advanced Customization (step 5 of customization)
Congratulations— Now that you’ve enabled the Live Agent Takeover, click Next to enable lead gen and personalize your AI chatbot’s URL.
If you get stuck at any point, you can click on the Learning Hub pop-up at the top right corner of the app for assistance.
For additional support and to connect with other users, join our Discord community.