Web search
Dante agents answer strictly from the knowledge you give them. They do not browse or search the live web.
Does my agent search the web?
No. Every Dante agent runs in knowledge-base-only mode. It answers using the sources you add to its knowledge (your website crawl, uploaded files, text snippets, and Q&A pairs) together with the current conversation. It does not pull live results from the public internet.
This is the same on every plan:
Free Starter Advanced Pro
Why agents stay inside your knowledge
Grounding every answer in your own content keeps replies accurate, on-brand, and free of made-up or off-topic information. If a visitor asks about something that is not in your knowledge, the agent tells them it does not have that information rather than guessing or pulling an unverified answer from the open web.
When the answer is not there yet
If visitors keep asking about a topic your agent cannot answer, add that topic to its knowledge. The agent uses the new content on its next reply. Go to Knowledge and choose the source that fits:
- Knowledge → Website, crawl new pages or re-crawl your site so fresh content is picked up.
- Knowledge → Files, upload PDFs, documents, or spreadsheets.
- Knowledge → Text, paste in facts, policies, or snippets directly.
- Knowledge → Q&A, add specific question and answer pairs for exact phrasing.
See Knowledge sources for the full walkthrough.
Still stuck? We'll help.
Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you within one business day.