One of the most common questions we hear at Dante AI is simple: how do you handle questions your AI chatbot cannot answer? If you run a small business, agency, or product site, those gaps matter. Every unanswered question is a visitor who did not get help, and a small dent in trust. The good news: unanswered questions are easy to find and even easier to fix once you have a repeatable loop.

Below is the practical workflow we recommend for keeping your AI agent accurate and genuinely useful.

Identifying unanswered questions

The first step is to find the gaps. Review your chat logs and transcripts regularly. Reading real interactions shows you exactly which questions your AI chatbot missed or answered poorly, which points straight to where your knowledge base is thin.

In Dante AI you can export these in three steps from your dashboard:

1. Open the Chat Records tab in your dashboard.

Chat Records tab in the Dante AI dashboard
Open the Chat Records tab to review conversations.

2. Choose the time period you want to review, then press Export.

Exporting chat records for a selected time period
Select a date range and export your chat records.

3. Select only Unanswered Questions, choose your file type (TXT or CSV), and press Export.

Export filter set to Unanswered Questions with TXT or CSV file type
Filter to Unanswered Questions and pick TXT or CSV.

Conversations that contained an unanswered question are also flagged directly in the Chat Records section, so you can spot them at a glance:

Conversations flagged as containing unanswered questions in Chat Records
Flagged conversations make unanswered questions easy to find.

Answering and re-uploading the questions

Once you have the list, turn it into knowledge your AI agent can use:

  1. Export the list of unanswered questions from your dashboard.
  2. Review each question yourself, or with subject matter experts, and draft accurate, complete answers.
  3. Document the answers in a single file.
  4. Re-upload the file into your AI chatbot.
  5. Retrain the AI agent so it absorbs the new information and can respond to those questions in future.

To re-upload your answers into Dante AI, two steps from your dashboard:

1. Open your Chatbot Selection settings.

Chatbot Selection settings in the Dante AI dashboard
Open Chatbot Selection settings to manage content.

2. Press + Add content and select the file containing your answers.

Adding a content file with answers to the AI chatbot
Use Add content to upload your answers, then retrain.

Preventing unanswered questions before they happen

Fixing gaps one at a time is good. Stopping them from forming is better. A few habits keep coverage strong:

Proactively filling these gaps steadily cuts the number of unanswered questions and raises satisfaction for every visitor.

Make it a habit, not a one-off

Handling unanswered questions is an ongoing loop, not a single task. Identify the gaps, answer and re-upload them, and keep enriching your knowledge base. Do this consistently and your AI chatbot stays accurate, helpful, and ready for whatever your customers ask next.

Open your dashboard now to start filling the gaps in your AI chatbot's knowledge and give your customers a smoother experience.