We didn't update the platform - we rebuilt it. New codebase, new design system, new architecture. Everything.

This is Chapter 1, the foundation for what's coming next.

🎉 New Features

Complete Platform Redesign

Every page rebuilt from scratch with a modern design system that actually makes sense:

• Redesigned Main Dashboard: See performance metrics and usage for each chatbot at a glance -no more clicking through just to check if things are working
• New Typography & Colors: Inter font family across the board, faster to read and easier on the eyes
• Consistent Design Language: Every button, form, and card built from the same system, so it all works together
• Full Mobile Support: Everything works on your phone now (actually works)

Customer Satisfaction & Resolution Tracking

Finally measure whether your AI chatbot actually works. Here's what you get:

• CSAT Surveys: Users rate their experience (1-5 stars) after conversations
• Resolution Tracking: See which conversations were resolved and which weren't
• AI-Powered Insights: Even unrated conversations get estimated satisfaction scores
• Comprehensive Dashboard: Satisfaction trends, resolution rates, peak hours, and ROI all in one place
• Visual Indicators: Icons in your chat logs show you satisfaction and resolution status instantly

Redesigned Insights Page

• Tab-Based Navigation: Switch between Trends, Chat Records, and Leads without losing your place
• Improved Data Tables: Sort, search, and paginate through thousands of conversations without the lag
• Read-Only Chat View: Review past conversations in a dedicated interface
• Enhanced Export Options: Export your data in multiple formats with better controls

New Behavior Management System

• Personality Dashboard: View and manage all your AI personalities in one place
• Quick Creation: Create new personalities with LLM selection in seconds
• Duplicate & Edit: Clone existing personalities and tweak them however you want
• Creativity Visualization: Visual indicators show each personality's creativity settings at a glance

Expanded AI Model Selection

• Gemini Flash 3: Faster and cheaper—perfect for high-volume chatbots
• GPT-5.2: OpenAI's latest and most advanced model
• Older Claude 3.x models removed (existing bots automatically upgraded)

Guided Onboarding

New users now get a step-by-step setup wizard that walks them through creating and configuring their first AI chatbot.

Deployment Management System

Before, you just got embed codes. Now you get full deployment control:

• Create Named Deployments: Organize your chatbot deployments across different sites and channels
• Domain Whitelisting: Control exactly which domains can use each deployment
• Per-Deployment Settings: Change LLM models and personalities for specific deployments without affecting others
• Data Table View: See all deployments at a glance with bulk actions and improved embed code management

✨ Quality of Life Improvements

Redesigned Configuration Pages

Every configuration page rebuilt with the new design system:

• Core Settings: Cleaner layouts with better form controls and live preview
• Knowledge Page: Better file and URL management
• Styling Page: New color selector, sound picker, and live preview
• Safety Page: Improved tag input for blocked words and password management
• Power-ups Page: Clearer sections with helper text and better forms
• Integrations Page: Updated cards for WhatsApp, WordPress, Intercom, Slack, Discord, and more
• Hub & Tabs Page: Refreshed quick actions and slot management
• Realtime Voice Page: Updated voice selection with audio previews

Create Chatbot Experience

• Redesigned Creation Flow: Simpler steps for uploading files and managing URLs without the friction
• Bulk URL Import: Add multiple URLs at once with validation
• Sweep Domain Feature: Crawl entire domains with one click (with a confirmation modal so you don't do it by accident)
• Knowledge Source Management: Tabbed interface keeps your files and URLs organized

Performance & Speed

• Faster Loading: Chat records, leads, and insights pages load 3x faster now
• Smart Pagination: Large conversation histories and lead lists don't slow you down anymore

Enhanced Dark Mode

Full dark mode support across every page with proper contrast and readability. No more eye strain.

Improved Navigation & Usability

• Edit Chatbot Name: Rename your chatbot directly from the dashboard
• Better Chat Bubble: Improved text sizing, line height, and response width for better readability
• Better navigation when viewing conversation history in the chat bubble
• Type follow-up questions while your chatbot is still responding
• Send email transcripts with the Enter key for faster workflow
• Recording button now respects your brand colors
• Suggested prompts display cleanly without getting squished

Team Management

• Better permission controls across all features
• Better timezone handling for team member activity
• Improved access control for different team roles
• Fixed those repetitive error notifications that kept popping up on the team management page

🔧 Bug Fixes & Polish

Fixed display issues throughout the platform, improved how links and source citations appear in chatbot responses, and made dozens of small refinements to make everything work smoother.

What's Next

This foundation enables capabilities we couldn't build before. Chapter 2 is already in development, but we're not announcing details yet.

If you're watching the roadmap though, you know it's significant.

Chapter 1 shipped January 2026

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