Advanced Insights
The questions visitors asked your AI agent over the last 30 days, and the ones it could not answer. Every entry comes from your own conversations.
Where to find it
Advanced Insights is per agent. Open the agent you want to review, select Insights from the left menu, then choose View Advanced Insights.
Available on Advanced Pro. Free and Starter workspaces see an upgrade prompt instead.
Top Questions
The questions visitors sent your AI agent in the last 30 days, shown exactly as they were written and ranked by how often each one came up. Questions that differ only in capitalisation or punctuation are counted together, so "What are your hours?" and "what are your hours" appear as one entry with a count of two.
The number on the right of each row is the number of visitor messages behind that entry. Short replies such as "yes", "ok" and "thanks" are left out so the list stays useful.
Most questions are asked once. A count above one means several different visitors arrived with the same need, which usually makes it worth covering explicitly in your knowledge sources or in your agent's instructions.
Knowledge Gaps
Questions your AI agent could not answer. After each reply, Dante AI records whether the answer actually resolved the question or whether the agent had to say it did not have the information. This panel lists the questions behind those unresolved replies, with a short note on what was missing.
Each row has an Update knowledge link that takes you straight to that agent's knowledge sources, so you can add the missing page, document or Q&A pair and close the gap.
This is the panel to work through first. A question here is a visitor who asked for something specific and did not get it.
When a panel is empty
Both panels only ever show your own data, so a new agent, or one with little traffic, will show an empty panel rather than example rows.
- Not enough data yet in Top Questions means no visitor questions were recorded for this agent in the last 30 days.
- No gaps recorded in Knowledge Gaps means nothing was flagged as unanswered in the last 30 days. That is a good result, and it is also what you will see before your agent has handled many conversations.
Both panels fill in on their own as conversations come in. There is nothing to switch on.
How this differs from Insights
The main Insights page answers how much your agent handled: conversation volume, resolution rate and response time. Advanced Insights answers what visitors actually wanted and where your agent fell short, question by question.
Still stuck? We'll help.
Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you promptly.