Add-ons
Optional extras you can stack on any paid plan, each billed monthly on top of your subscription.
Open Plans and add-ons in the app →
How add-ons work
- Add-ons require an active paid base plan. They are available on Starter, Advanced, and Pro. Free workspaces cannot buy add-ons, subscribe to a paid plan first.
- Each add-on is billed monthly as its own line, separate from your plan. You can run any combination at once.
- Add and remove add-ons any time. Removing one stops its monthly charge.
Available add-ons
| Add-on | Price | Available on |
|---|---|---|
| Remove Dante AI branding | $50 / month | Starter Advanced |
| Human handover | $50 / month per 500 conversations | Starter Advanced |
| Extra AI agent | $20 / month each | Starter Advanced Pro |
| Extra credits | $20 / month per 1,000 credits | Starter Advanced Pro |
Pro already includes Remove branding and Human handover at no extra charge, so those two cannot be purchased as add-ons on Pro.
Remove Dante AI branding ($50 / month)
Hides the "Powered by Dante AI" badge on the widget for a fully white-labeled experience. Manage it under Settings → Publish → Appearance.
Human handover ($50 / month per 500 conversations)
Adds a built-in inbox so a real person on your team can take over a live chat when the AI agent needs backup. Each pack covers 500 conversations, add more packs for higher volume. Configure the trigger and routing under Settings → Publish → Handover.
Extra AI agent ($20 / month each)
Every paid plan ships with one agent. Add more when you want separate agents for different use cases. Each extra agent has its own knowledge base and personality, and shares your workspace plan limits for credits and characters. This add-on is quantity-based, so each agent bills as its own $20 / month unit.
Extra credits ($20 / month per 1,000 credits)
Tops up your monthly credit allowance when traffic runs hot, so your agent keeps answering after it hits the plan limit. The top-up is added on top of your plan allowance and is re-applied each billing cycle for as long as the add-on stays active. This add-on is quantity-based, so you can buy several 1,000-credit units at once.
Extra team members ($30 / month per member)
Adds seats beyond the ones included in your plan, so more of your team can join the workspace to manage agents or handle live conversations in the inbox. This add-on is quantity-based, so each seat bills as its own $30 / month unit. Invite teammates from the workspace menu in the top bar → Invite teammates and assign each a role, and remove a seat from Billing whenever you need (the teammate keeps access until the end of the current billing cycle).
How to buy an add-on
- From the Plans page. Open Settings → Plans and scroll to the Add-ons section. For Extra AI agent and Extra credits, use the +/- stepper to pick a quantity. Click Add to plan and Stripe checkout opens.
- From an upgrade prompt. When you try to use a gated feature (the branding or handover toggle, or you hit your credit cap), the in-app prompt offers the matching add-on. Confirm in Stripe checkout.
- Pay and activate. Every add-on purchase goes through Stripe checkout and charges immediately. The add-on activates as soon as payment confirms.
You can only have one active add-on of each type at a time. To change capacity on a quantity-based add-on, set the quantity when you buy, or manage the existing one from your Billing portal.
Cancel an add-on
Open Billing and remove the add-on. Its separate monthly subscription is cancelled, the feature switches off, and you are not charged for it again. Any extra credits already added to your balance stay, they are not removed.
Stuck? We're here.
Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you within one business day.