Cancelling and pausing
Cancel your subscription, pause it with hibernation, and bring your workspace back online.
Where to cancel
Go to Settings → Billing and scroll to Cancel subscription at the bottom of the page. Cancelling stops future billing for your current plan. It does not delete anything.
The two quick steps before you cancel
Cancelling takes two short screens, and the final Cancel anyway button is always one click away:
- One question. We first ask why you're cancelling: too expensive, not getting enough value, missing a feature, needing a pause for a while, or something else (with an optional free-text box). Picking an answer is required, but it never blocks or delays your cancellation.
- One alternative. Based on your answer, we show a single option that might fit better. If price or a temporary pause is the issue, we offer to switch you to hibernation at $10/month instead of cancelling outright. For anything else, you can leave a short note that goes straight to our founder, who reads every one and replies personally.
The hibernation offer can be accepted once per workspace. Accepting it stops the pending cancellation and switches you to the paused plan at your next renewal, keeping everything in your workspace safe. If you'd rather just go, choose Cancel anyway on that same screen and the cancellation completes immediately.
What happens when you cancel
Choosing Cancel anyway sets your plan to end on your next billing date. You keep every paid feature until then, so nothing changes mid-cycle. Your answer to the why-are-you-cancelling question is saved with your subscription so we can make the product better.
After that date your workspace reverts to Free:
- Paid features (advanced styling, Human Handover, Remove Branding, auto-update knowledge) switch off.
- Your monthly message credits drop to the Free allowance.
- Any add-ons are removed.
- Your knowledge, conversations, and leads stay in the workspace. No data is deleted.
While a cancellation is scheduled, the Billing page shows a Cancelling badge and the date your plan ends.
Pause instead with hibernation
Not using your AI agent right now but don't want to lose anything? Hibernation parks your workspace for $10/month. It keeps your knowledge and training, your conversations and leads, and your custom branding and settings, all ready for the moment you come back.
While hibernating, your AI agent is offline and stops answering visitors, your message credits are zero, and paid features are off. An amber banner sits across the top of the app to remind you the agent is offline, with a one-click way to reactivate.
Choosing hibernation keeps your current plan and its features until the end of your billing period, then switches you to the $10/month hibernation tier at your next renewal, the same way a downgrade does.
Changed your mind before your plan ends
If a cancellation is scheduled and the renewal date has not passed yet, open Settings → Billing and click Keep subscription on the cancellation notice. This undoes the cancellation and keeps you on your current paid plan, with no gap and no new charge.
Coming back from hibernation or Free
From hibernation, click Reactivate in the banner (or go to the Plans page), choose a paid plan, and your agent comes back online with everything exactly as you left it.
If your plan has already ended and your workspace is on Free, head to the Plans page, pick a plan, and check out. Your knowledge, conversations, and leads are still there, so your agent is ready as soon as billing is active again.
Stuck? We're here.
Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you within one business day.