The main Intercom Fin alternatives in 2026 are Dante AI, Tidio and Chatbase. Fin charges $0.99 per outcome plus help desk seats. Dante AI charges a flat monthly plan with included credits and a free tier, Tidio bills AI through a Lyro add-on, and Chatbase bills in message credits.
This guide, dated 3 November 2026, quotes Intercom's own pricing pages (captured 30 October 2026), then compares each alternative and works through the cost at two volumes.
How is Intercom Fin priced in 2026?
- Fin AI Agent: $0.99 per outcome. You are charged at most once per conversation, and nothing if Fin cannot answer or the customer asks for a human.
- Intercom helpdesk: $19 per seat a month is listed next to Fin; plans are Essential, Advanced and Expert.
- Fin on another help desk: works with tools such as Freshdesk, Salesforce and Zendesk, with no seat costs but a minimum monthly commitment (for example 50 outcomes).
- Add-ons: Copilot at $29 per teammate a month billed annually ($35 billed monthly); Fin Voice via sales at $1.99 per voice outcome.
- Trial: 14 days, no credit card required.
Why do teams look for Fin alternatives?
Per-outcome pricing is fair when you only pay for results, and Intercom's spending limits and alerts help keep it predictable. The search for alternatives usually starts when resolved conversations grow and the monthly bill grows with them, or when a small team does not need a full help desk.
How do the Fin alternatives compare?
| Tool | What it is | Plans and prices | How the AI is billed | Seats | Human handover | Source and date |
|---|---|---|---|---|---|---|
| Intercom (Fin) | Help desk with an AI agent billed per outcome | Intercom helpdesk $19 per seat a month next to Fin; plans Essential, Advanced, Expert; 14-day trial | $0.99 per outcome, at most once per conversation | Paid per seat | Yes, to agents in the inbox | fin.ai/pricing, 30 Oct 2026 |
| Dante AI | AI agent builder trained on your site and files, billed by monthly credits | Free $0; Starter $40 a month ($33.33 yearly); Advanced $120 ($100 yearly); Pro $400 | Included in the plan: 100 to 30,000 credits a month | 1, 2, 3 and 5 by plan | From Advanced | dante-ai.com/docs/plans.html, 3 Nov 2026 |
| Tidio (Lyro) | Live chat with an AI agent add-on | Free $0 (50 billable conversations, 50 Lyro conversations one-time); Starter $24.17 a month; Growth from $49.17; Plus from $300 + usage | Lyro add-on from $32.50 a month (from 50 Lyro conversations) | 10 on Free, Starter and Growth | Listed under Lyro | tidio.com/pricing, 3 Nov 2026, annual billing |
| Chatbase | AI agent builder billed in message credits | No free plan listed; Hobby $40 a month with 7-day trial; Basic $150 | Hobby: 700 message credits a month | 2 members on Hobby | Helpdesk from Basic | chatbase.co/pricing, 3 Nov 2026 |
Competitor figures are quoted from each vendor's own pricing page on the capture date shown. Tidio's page was read with annual billing selected; Dante AI shows both monthly and yearly. Prices change, so check each pricing page before you buy.
For the three most cited brands side by side, see Intercom Fin vs Tidio vs Chatbase.
What does Fin cost at 300 and 1,000 resolutions a month?
| AI-resolved chats a month | Intercom Fin (outcomes only, before seats) | Dante AI (about 3 messages a chat on the default model) |
|---|---|---|
| 300 | $297 | About 900 credits: Starter, $40 |
| 1,000 | $990 | About 3,000 credits: Advanced, $120 (8,000 credits, Human Handover) |
Messages per chat are an assumption for the example. Fin also counts handoffs completed by a workflow as outcomes, and Intercom helpdesk seats are extra. Our guide on how an AI chatbot for customer support works explains credits and handover in more detail.
Which Fin alternative fits you?
- Stay on Fin if you run a large team on Intercom or another help desk and value paying only for resolved conversations.
- Dante AI if you want an AI agent trained on your site and files, the latest models from OpenAI, Anthropic and Google, Human Handover from Advanced and one flat bill. See the pricing page.
- Tidio if your team mainly answers live chat and wants AI as an add-on. See Tidio alternatives.
- Chatbase if you want a credit-billed agent builder. See Dante AI vs Chatbase.
Try it on your own support content: Get started free at dante-ai.com.
Sources
- Intercom, fin.ai/pricing and intercom.com/pricing, captured 30 October 2026.
- Tidio, tidio.com/pricing, captured 3 November 2026 (annual billing shown).
- Chatbase, chatbase.co/pricing, captured 3 November 2026 (as used on our Dante AI vs Chatbase page).
- Dante AI Help Center, Plans and pricing (prices, credits, agents, seats, handover, branding, models), read 3 November 2026.
- Dante AI Help Center, Understanding credits, read 3 November 2026.
- Dante AI Help Center, Inbox: human handover live chat, read 3 November 2026.
Frequently asked questions
What is the best Intercom Fin alternative in 2026?
If you want a flat monthly bill instead of $0.99 per outcome, look at Dante AI. If live chat with an AI add-on fits, look at Tidio. If you want a credit-billed AI agent builder, look at Chatbase.
How much does Intercom Fin cost?
On 30 October 2026 Fin was $0.99 per outcome, charged at most once per conversation. The Intercom helpdesk was listed at $19 per seat a month next to Fin. Fin on another help desk has a minimum monthly commitment, for example 50 outcomes.
What counts as a Fin outcome?
Intercom's page says an outcome is counted when a customer confirms the issue is resolved, does not ask for more help after Fin responds, or Fin completes a workflow, including handoffs.
Is a flat plan cheaper than per-outcome pricing?
At low volume per outcome can be cheaper; as resolved chats grow, a flat plan stays the same price within its credits. At 1,000 outcomes Fin is $990 a month before seats; Dante AI Advanced is $120 with 8,000 credits.
Does Dante AI hand chats to a person like Fin?
Yes, from Advanced. A Talk to a human pill sits under every reply and the chat lands in your team inbox for a live reply.