Settings

Each AI agent has its own Security page: a per-visitor rate limit, a monthly credit cap, and permanent actions.

Open your agent, then click Security in the sidebar →

Every AI agent has its own settings. Open an agent and choose Security (the gear icon) in the left sidebar. The page holds the guardrails that protect the agent from abuse and runaway credit spend, plus a set of permanent actions at the bottom.

Rate limit Starter and up

Cap how many messages a single visitor can send in a rolling minute. Visitors are counted per device, so this stops a flood from one browser burning through your credits.

Messages per visitor per minute, the ceiling for one visitor.
Set it to 0 for unlimited, which turns the rate limit off.

Monthly credit cap Starter and up

Set a ceiling on how many credits this agent can spend in the current monthly window. Once the cap is reached, the widget stops answering new messages until the period resets.

Monthly credit cap for this AI agent, the spend ceiling for the current window.
Set it to 0 for unlimited.

The Reset counter button next to the field starts a fresh monthly window for this agent. Past spend stays in your ledger but no longer counts toward the cap, and the reset is logged. Save any pending changes before you reset.

The rate limit and credit cap are saved together with the Save button. On the Free plan these two controls are locked, upgrade to Starter or higher to set them.

Permanent actions

These sit at the bottom of the page under a Permanent action heading and are available on every plan. Each one asks you to confirm first.

Action	What it does
Clear conversation history	Permanently deletes every conversation and message for this agent. The agent stays live and ready for new chats.
Delete this AI agent	Permanently deletes the agent along with all of its conversations, knowledge sources, and customisations.

Permanent. Clearing history and deleting an agent cannot be undone, and we do not keep a backup. If you only want to step back from paid usage, downgrade your plan instead.

Looking for account or workspace settings?

A few things you might expect here live elsewhere:

Your name, password, two-factor authentication, workspace name, and account deletion are on the Profile & Settings page, reached from your account menu.
Plans, credits, and invoices are covered in Billing and Understanding credits.
Inviting teammates and roles are covered in Team management.
Serving the widget from your own subdomain is covered in Custom domains.

Still stuck? We'll help.

Every plan, including Free, comes with human support. If something isn't behaving the way you expect after following the steps above, send us a note and we'll get back to you within one business day.

Contact our team →