Customizing your AI chatbot’s personality is one of the most important steps for refining its abilities. Your base prompt is the main set of instructions you provide to guide your AI chatbot's behavior and responses. It should include specific instructions about tone, style, personality traits, and other characteristics to ensure it aligns with your brand. Think of it as the foundational guide that shapes how your AI chatbot interacts with users.
Last updated on Jan 04, 2025
Customizing and white-labeling your AI chatbot
You can further customize your AI chatbot by amending the font, font size, and colors to ensure the style is tailored to your needs.
To style your AI chatbot, follow these steps:
In the main AI Chatbots view, click on Open Chat for the chatbot you want to customize, then select Styling from the Customize drop-down menu.
Edit your AI chatbot’s appearance by choosing options for colors and fonts. On the right, you will see a live preview of how the chat bubble will look.
How to change the logo of your AI chatbot
To further white-label your AI chatbot, you can use your own logo.
Using the Styling menu, scroll down to the Chatbot logo and Chatbot icon. Click on the + button to upload your image.
You can further customize the design of your AI chatbot by adding CSS. This allows you to apply specific styles and features to your AI chatbot. To learn more about the custom CSS options you can add, read Adding Custom CSS to your AI chatbot.
Next steps: Personality (step 2 of Styling)
Congratulations—you’ve customized your AI chatbot’s appearance and white-labeled it by adding your logo! Click Next to proceed to - Chatbot Personality. This step is crucial for ensuring your AI chatbot interacts with users in the way you desire.
For additional support and to connect with other users, join our Discord community.
Step 2.1 - Chatbot Personality
Customizing your AI chatbot’s personality is one of the most important steps for refining its abilities. Your base prompt is the main set of instructions you provide to guide your AI chatbot's behavior and responses. It should include specific instructions about tone, style, personality traits, and other characteristics to ensure it aligns with your brand. Think of it as the foundational guide that shapes how your AI chatbot interacts with users.
This section allows you to control how your AI chatbot communicates and responds to scenarios.
Things you need to know before editing your AI chatbot’s personality
The length of your base prompt is unlimited, allowing you to continuously add to it. Use this to make your AI chatbot unique and ensure it aligns with your tone of voice, brand guidelines, and any other personality traits you wish to apply. Regularly update and refine your base prompt as needed to keep it current and effective.
If you don't achieve the desired outcome, go back and edit the language. Play around with the syntax and try different versions, as different sentences can yield different results.
Tips on refining your AI chatbot behavior
Tips
Examples
Get straight to the point and omit phrases like ‘please’, ‘thank you’, ‘if possible’, ‘if you don’t mind’ etc.
You must always act like a Harvard University Professor in the field of Politics
You must always speak in a formal tone. Never use emojis.
State who you are addressing.
The audience is our existing customers
The audience is our potential customers
When your chatbot is trained on complex data but you want your Dante AI chatbot to simplify it for your clients, tell your chatbot how to do this.
Always explain in simple terms
Always explain topics as if you’re talking to a 11 year old
Always explain as if the audience is a beginner in the field
Use positive commands with words like 'do,' and avoid negative terms like 'do not.'
Do give concise answers
Do reply in a conversational tone
Format prompts with ‘###Instruction###’, followed by examples or questions. Separate different parts with dashes.
###you must always start the conversation in a polite tone###
----
Hello, we hope you are having a great day
Start with phrases like ‘Your task is’ and emphasize with ‘You MUST’.
Your task is to…
You MUST always…
Prompt the chatbot to answer in a natural, human-like way.
Always answer in a natural and human-like way
Use phrases like ‘think step by step’ to prompt your chatbot on how to guide the conversation.
What are the benefits of hiring us? Let’s think step by step
Explain how to plan a trip. Let’s think step by step
Prompt your chatbot to respond in an unbiased way, avoiding stereotypes.
Ensure you're unbiased and avoid stereotypes
Encourage your chatbot to always ask questions for clarity and better responses.
I didn’t quite understand that, can you be more specific
Give your AI chatbot a specific role.
You’re the best customer support specialist in the world
Use Delimiters like “ “ “, - - -, ‘ ’ ’, to specify important parts of your base prompt.
“ “ “
You must always speak like a nurse.
Always be nurturing and empathetic.
“ ” ”
Repeat words or phrases for emphasis.
You must always be polite and professional. You must always answer questions that are repeated by the user politely and professionally. Inappropriate or offensive questions must be refused politely and professionally.
Finish your AI chatbot prompt with the start of the expected response to guide the output. Providing the beginning of the expected response helps set the context and tone.
Your task is to provide a friendly, informative response about our return policy. You must start your response with 'Sure, I'd be happy to help with that! Our return policy states that...'
Take some time to experiment with different prompts to achieve your desired result.
How to edit your AI chatbot’s personality
To edit your I chatbot’s personality, In the main AI Chatbots view, click on Open Chat for the chatbot you want to customize, then select Styling from the Customize drop-down menu, at the top, switch to the personality view.
Select from our range of ready-to-use personality templates.
Alternatively, craft your own persona by providing your own natural language guidelines in the box below. For example, ‘Always answer in the style of a pirate’.
Changing/Adapting the Language of Your AI Chatbot
Dante AI supports over 100 languages, allowing your AI chatbot to automatically communicate in the same language as your user. If your AI chatbot does not respond as you wish, you can refine its behavior by adding a specific prompt in the personality section. For example, “Always reply in the same language as the question, e.g., answer in Dutch if asked in Dutch.”
How to edit your AI chatbot’s creativity
Your AI chatbot’s creativity is also known as your ‘Model Temperature’. This acts as a creativity control. Adjusting the model temperature can impact how your AI chatbot responds:
Lower Temperature (closer to 0): Produces more consistent and conservative responses.
Higher Temperature (closer to 1): Boosts creativity, resulting in more varied and imaginative responses.
Use the slider to fine-tune the AI chatbot's creativity.
How to allow you AI chatbot access to the internet
You can allow you AI chatbot to access general knowledge of the LLM by ticking the Allow access to internet option on the Branding details.
Next steps: Power-ups (step 3 of customization)
Great job— you’ve now customized your AI chatbot’s branding and personality. Click Save and head to the Power-ups to further customize by adding Live Agent Takeover, Lead gen form, Calendar link, Personalize URL, or add Realtime voice.
For additional support and to connect with other users, join our Discord community.