Customizing your Live Agent Takeover

The Live Agent Takeover feature is a valuable addition to your AI chatbot. It seamlessly integrates AI with human support to enhance the customer service experience. This functionality allows for timely and personalized human interaction, which is crucial for complex issues that AI alone cannot resolve. Customizing this feature ensures that the transition from AI to human support is smooth, maintaining user engagement and satisfaction. 

Real-life use cases 

The possibilities are endless. Here are a few practical uses of the Live Agent Takeover feature across various industries:

• E-commerce
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  During peak shopping times, live agents can take over to handle high-value transactions or customer inquiries that require human input.
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• Healthcare
  
  For inquiries that involve personal health information, live agents can provide confidential advice and support.
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• Finance
  
  Live agents can assist with queries such as loan applications or account management, where personalized advice is crucial.
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This section will guide you through customizing the Live Agent Takeover settings to meet your operational needs and improve overall service efficiency.

To turn this feature on, read How to turn on the Live Agent Takeover.