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Customizing your Live Agent Takeover

How to set your live agent’s schedule

Updated on
October 15, 2024
Decorative

You can choose to have your live agent available at all times or specify a schedule for their availability.

  1. To set the schedule, ensure the Live Agent Takeover feature is toggled on.
  1. If your live agent will always be on, click set Live Agent Takeover to be always on.
  1. If your live agent will be available at specific times, define the time frames during which the live agent takeover is active. Click the plus icon to add more days and time slots.
The times provided here are in the timezone of the user who is setting this up.