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How to set your live agent’s schedule
You can choose to have your live agent available at all times or specify a schedule for their availability.
Customizing your Live Agent Takeover
You can choose to have your live agent available at all times or specify a schedule for their availability.
- To set the schedule, ensure the Live Agent Takeover feature is toggled on.
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- If your live agent will always be on, click always available under Availability. You can also select availability during Office hours or Custom availability to your preferences.
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- If your live agent will be available at specific times, define the time frames during which the live agent takeover is active.
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The times provided here are in the timezone of the user who is setting this up.