WhatsApp integration

You can connect your AI chatbot to WhatsApp to enable real-time messaging with your customers. This is ideal for businesses aiming for a wide-reaching presence on a popular messaging platform.

Before integrating WhatsApp with Dante AI, you will need a WhatsApp Business account.

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Step 1 - Creating a WhatsApp Business account

To create a WhatsApp business account, follow these steps:

1. Create a business account
   
   If you don’t already have a business account, sign up for one through the WhatsApp Business platform.

2. Create a WhatsApp Business Platform account
   
   After setting up your business account, go to the Meta App settings and create a WhatsApp Business platform account. See Meta’s documentation for details.‍

3. Create an app in Meta
   
   In developer mode, navigate to Meta and create a new app. This step is crucial to obtaining access to the necessary APIs and settings.

4. Add WhatsApp product to your Meta app
   
   Within your application, click Add Product in the sidebar, then add the WhatsApp product to your Meta App. Also, add the Webhooks product to your app.

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Step 2 - Setting up in Dante AI

To integrate your Whatsapp business account with your AI chatbot, follow these steps:

1. Click on the Integrations button.

2. Select Whatsapp Integrations and click Connect.

Then follow these steps:

1. Verify Webhook (in Meta):

• Navigate to Whatsapp -> Configuration
• Edit the Callback URL to https://api.dante-ai.com/whatsapp/webhooks
• Edit the Verify token to dante_whatsapp_verification_token
• Click Verify and save
• In Webhook fields, click Manage
• Find the messages row and subscribe to it

2. Add and verify your phone number (in Meta)
   
   Add your business phone number and complete the verification process.

3. Add payment method (in Meta)
   
   Input and confirm your preferred payment method.

4. Configure Dante Settings
   
   In Dante AI, click on Integrations and input the WhatsApp Business Account ID, Phone Number ID, Phone Number, Graph API Version and Temporary Access Token.

This information is available in Meta’s App Dashboard via Products -> WhatsApp -> API Setup

5. Verification in Dante:
   
   Click Connect in Dante AI to test sending a message with the provided data.

6. Create and Add Permanent Token
   
   Generate a permanent token in Meta and input it in Dante AI. See Meta's documentation for details.

7. Based on the system user (if it’s an Employee System User or an Admin System User) make sure they have access to Whatsapp Business Account.

8. Final Verification and Activation
   
   Edit the Permanent Access Token in Dante AI, select Model Type and click on Verify to ensure all configurations are correct.

Next steps: Intercom Integration

Click Next to learn how to connect your AI chatbot to Intercom to enable real-time messaging with your customers. 

For additional support and to connect with other users, join our Discord community. 

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