Using the live agent dashboard - Quick responses

This tab allows you to set up predefined responses for frequently asked questions to enhance efficiency.

To add a quick response, follow these steps:

1. Click Add Response.

2. Give your quick response a name and type in the content. Click Confirm.

Now that you have created a quick response, the next time you enter a live conversation with your user, click the quick response icon to access a list of the available quick responses.

Next steps: Customizing your lead generation form

Well done for setting up your Live Agent Takeover and adding your live agents. The next step is to customize your lead generation form. 

If you get stuck at any point, you can click on the Learning Hub pop-up at the top right corner of the app for assistance.

For additional support and to connect with other users, join our Discord community.